Constituent Services Support Specialist - Division of Child Support (Salem)
or drop it. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph with maybe the agency, date, salary range? But they said we can drop it. Probably better to include a short
with agency and salary range? However they said "fold minor metadata into a short
or drop it." So we can include a short
with the agency and salary range maybe. But we must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting does state Salary Range $3,515 - $4,738. That's pay. So we can include a Pay section with that range. Benefits: they list vacation, sick leave, 11 paid holidays, medical, vision, dental, pension, retirement programs, SEIU representation, etc. So Benefits section. Schedule: not explicitly stated; maybe full-time permanent. They say "Permanent, full-time employment." That's schedule info (full-time). So we can include Schedule section with "Permanent, full-time". However they said never create Pay/Schedule/Benefits sections unless posting actually states them. It does state those, so okay. We need sections: About the role (maybe from job description paragraph). Responsibilities (Primary Duties). Requirements (maybe Required Experience). Qualifications (maybe Desired Skills And Attributes? Actually qualifications could be required experience; skills could be desired skills. We'll follow typical: Requirements = Required Experience; Qualifications = maybe education? But we have both required experience and desired skills. We'll put Required Experience under Requirements, Desired Skills And Attributes under Skills. Benefits separate. Pay separate. Schedule separate. About the role: we can summarize the introductory paragraph about role and mission. Must not invent or summarize away detail; we need to preserve all substantive information. So we need to include the descriptive paragraphs about the role, mission, inclusive environment, etc. We'll put them in About the role as prose (
). Ensure we don't lose any detail. We must remove boilerplate like EEO statements, application instructions, etc. Also remove duplicated lines. We'll need to parse the posting. Let's extract substantive content: - Initial Posting Date etc: we can drop or put in short p. - Agency Department of Justice: maybe include in short p. - Salary Range $3,515 - $4,738: pay. - Position Type Employee: maybe not needed. - Position Title: we must not repeat as heading. - Job Description paragraph: "The Oregon Department of Justice Division of Child Support is seeking an organized, detail-oriented, and service-minded support professional with an eye for detail and a desire to positively impact others. The Constituent Services Support Specialist (Office Specialist 2) performs a variety of tasks to support our Constituent Liaisons, program managers and staff, and parents. The successful candidate will thrive in an environment of working both independently and as part of a team, balancing an assortment of projects and duties. We are looking for an organized, collaborative, dynamic person to join our team! The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success." That's a lot of prose. We'll keep it. - Apply today! (remove) - Primary Duties (in Part) list: we need to output as
- items.
List items:
Serve as primary point of phone contact for the Constituent Services team.
Screen phone calls for appropriate routing and answering general information questions.
Access and narrate computerized child support files.
Monitor Constituent Services email inbox and route work appropriately.
Track emails, grievances, complaints, public records request, and other work as needed.
Gather and assemble information for discussion and review at team meetings.
Initiate billing, then track, receive, and process payment for public records request.
Prepare data custodian list, file preparation, documentation, and tracking for litigation holds.
Update and maintain team information, files, procedures, and manuals.
Schedule appointments, prepare agendas and other meeting materials, and take and distribute minutes.
Create and maintain filing systems, including calendars.
Perform data entry for program needs (e.g., reports, memos, letters, emails, etc.).
Process, compile data for, and create various reports.
Receive and process daily incoming mail and provide reception coverage.
Other duties as assigned.
- Required Experience paragraph: "Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens. Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; ORAn Associate’s degree; ORAn equivalent combination of education and experience."
We need to keep the substantive info: the encouragement statement and the requirements. The encouragement statement is not boilerplate? It's about equity lens; we can keep as part of Requirements maybe. It's substantive. We'll keep.
- Desired Skills And Attributes paragraph: "Our best candidates will be able to illustrate the desired attributes and experience listed below. Demonstrated a high attention to detail.Organized, able to effectively prioritize work, and meet deadlines.Demonstrated effective oral and written communication skills.Able to work collaboratively with a team and independently.Able to adhere to strict confidentiality requirements.Able to work under pressure while exercising good judgment.Able to remain professional and respond in a tactful and friendly manner when dealing with frustrated program participants.Proficient using multi-line phones.Preference for current notary."
We need to split into list items maybe. The text is concatenated without spaces after periods. We'll need to parse: "Demonstrated a high attention to detail." "Organized, able to effectively prioritize work, and meet deadlines." "Demonstrated effective oral and written communication skills." "Able to work collaboratively with a team and independently." "Able to adhere to strict confidentiality requirements." "Able to work under pressure while exercising good judgment." "Able to remain professional and respond in a tactful and friendly manner when dealing with frustrated program participants." "Proficient using multi-line phones." "Preference for current notary."
We'll output as
- each.
- What's In It For You section: list benefits.
Items:
Exposure to a variety of operational areas within the Division of Child Support (for those interested in future advancement opportunity).
Permanent, full-time employment.
Vacation, sick leave, 11 paid holidays a year, and special days off.
Excellent medical, vision, and dental benefits and insurance.
Pension and retirement programs.
Endless peer and management support, and representation by the Service Employees International Union (SEIU).
Opportunity to expand your professional skills.
For more information about our benefits, you can learn here. (maybe drop as application instruction? It's a reference; we could keep but it's like a link; maybe drop as it's not substantive? It's a pointer; we could drop as it's not essential. We'll keep maybe as a sentence but it's not a benefit. Safer to drop the "For more information..." line.
- Application Process etc: remove.
- Contact info: maybe we can fold into short p: "Oregon Department of Justice 1162 Court St NE Salem, OR 97301 doj.recruitment@doj.oregon.gov Phone: (503) 947-4328 Fax: (503) 373-0367". That's minor metadata; we can include as a short paragraph.
Now decide sections:
About the role: include the job description paragraph(s) (the big block). Could also include the mission statements etc. We'll put that as
About the role
then...
. Responsibilities:Responsibilities
- with duties.
Requirements:
- Serve as primary point of phone contact for the Constituent Services team.
- Screen phone calls for appropriate routing and answering general information questions.
- Access and narrate computerized child support files.
- Monitor Constituent Services email inbox and route work appropriately.
- Track emails, grievances, complaints, public records request, and other work as needed.
- Gather and assemble information for discussion and review at team meetings.
- Initiate billing, then track
Requirements
with the encouragement statement and the two years experience etc. Could also split into
- but it's fine as prose.
Qualifications: maybe we could put desired skills under Skills, not Qualifications. But we have Qualifications section; we could put the desired skills there. However they said prefer few substantive sections over many thin ones. We could combine Desired Skills And Attributes into Skills section. So we will have Skills section.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
We need to ensure we don't create empty sections.
Now craft HTML.
We'll start with a short p for metadata: maybe "Oregon Department of Justice, Salem, OR. Salary range: $3,515 - $4,738." But we already have Pay and Schedule sections; we could drop metadata. Let's just drop metadata entirely; it's minor. The instruction says we can fold minor metadata into a short p or drop it. We'll drop it to keep clean.
Thus output only sections.
Now write HTML:
About the role
The Oregon Department of Justice Division of Child Support is seeking an organized, detail-oriented, and service-minded support professional with an eye for detail and a desire to positively impact others. The Constituent Services Support Specialist (Office Specialist 2) performs a variety of tasks to support our Constituent Liaisons, program managers and staff, and parents. The successful candidate will thrive in an environment of working both independently and as part of a team, balancing an assortment of projects and duties. We are looking for an organized, collaborative, dynamic person to join our team! The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children. You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success.
Responsibilities
- each.
- What's In It For You section: list benefits.
Items:
Exposure to a variety of operational areas within the Division of Child Support (for those interested in future advancement opportunity).
Permanent, full-time employment.
Vacation, sick leave, 11 paid holidays a year, and special days off.
Excellent medical, vision, and dental benefits and insurance.
Pension and retirement programs.
Endless peer and management support, and representation by the Service Employees International Union (SEIU).
Opportunity to expand your professional skills.
For more information about our benefits, you can learn here. (maybe drop as application instruction? It's a reference; we could keep but it's like a link; maybe drop as it's not substantive? It's a pointer; we could drop as it's not essential. We'll keep maybe as a sentence but it's not a benefit. Safer to drop the "For more information..." line.
- Application Process etc: remove.
- Contact info: maybe we can fold into short p: "Oregon Department of Justice 1162 Court St NE Salem, OR 97301 doj.recruitment@doj.oregon.gov Phone: (503) 947-4328 Fax: (503) 373-0367". That's minor metadata; we can include as a short paragraph.
Now decide sections:
About the role: include the job description paragraph(s) (the big block). Could also include the mission statements etc. We'll put that as