Constituent Services Liaison

About the role

Serves as a liaison to federal agencies on behalf of the Senator and his constituents. Manages a caseload of immigration-related constituent inquiries and assists constituents with issues involving USCIS, the Department of State, CBP, ICE, and other relevant federal agencies.

Responsibilities

• Assist Texas constituents with immigration-related issues involving federal agencies and provide information regarding available resources and appropriate next steps
• Provide prompt, accurate, and professional responses to incoming immigration casework communications, both written and oral
• Obtain and maintain required privacy releases and supporting documentation in accordance with office procedures
• Initiate and monitor congressional inquiries with the appropriate federal agency
• Track case status and ensure timely, accurate, and thorough documentation in the office casework database
• Communicate extensively with constituents and federal agency congressional relations staff, both in writing and verbally
• Handle sensitive and confidential immigration matters with discretion, tact, and diplomacy
• Assist constituents with a variety of immigration matters, including petitions, applications, naturalization, visas, employment authorization, adjustment of status, and other immigration-related concerns
• Assist in answering incoming phone calls and responding to general constituent inquiries, as needed
• Coordinate with other congressional offices and appropriate federal agencies when necessary
• Attend job-related meetings, agency seminars, briefings, and training sessions as needed

Requirements

• Four-year college degree, or equivalent professional experience
• Two years of immigration casework experience required
• Must be compassionate and deeply committed to helping others
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and able to manage a high-volume caseload
• Strong critical thinking, research, and problem-solving skills
• Ability to handle difficult, sensitive, and emotionally charged situations with tact and diplomacy
• Ability to exercise discretion, independent judgment, and maintain confidentiality
• Ability to work independently with minimal supervision and effectively as part of a team