Constable Communications Specialist

Under general supervision, operates Telecommunications equipment used in receiving, evaluating, sending, and relaying information in response to emergency and non-emergency calls. This classification is specialized within the Constables' Offices and may require a flexible work schedule, including weekends and holidays.

Responsibilities

• Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency and non-emergency calls.
• Refers emergency fire and EMS calls by communicating with other agencies via Computer Aided Dispatch (CAD) or verbally over telephone and radio equipment.
• Maintains contact with supporting agencies during critical incidents and updates dispatch records with event information.
• Controls radio and telephone conversations to quickly and accurately obtain necessary information while remaining calm and focused.
• Operates a radio system in accordance with FCC rules and regulations.
• Dispatches units to various emergency and non-emergency events.
• Coordinates and communicates multiple critical incidents and simultaneous tasks on demand.
• Obtains and relays information to patrol officers and staff through telecommunications networks using CAD, NCIC, and TCIC.
• Uses logs, runs inquiries, researches and enters information, assigns case numbers, and maintains databases.
• Applies laws, rules, regulations, policies, and procedures to ensure proper response to critical incidents.
• May interpret maps and other legal location description documents.
• Processes information and data in accordance with Constable Pct. 2 policies and legal requirements.
• Performs other job-related duties as assigned.

Requirements

• High School diploma or G.E.D.
• One (1) year of telecommunications experience or equivalent, including one (1) year of computer experience; OR any equivalent combination of education and experience.

Skills

• Knowledge of:
  • 9-1-1 concepts and equipment functions.
  • Federal, State, Local, and County communications laws, rules, regulations, and guidelines.
  • Law enforcement computer databases and telecommunications networks.
  • Basic telephone courtesy and functional knowledge.
  • Computer equipment, including word processing, spreadsheets, databases, and software packages.
• Skill in:
  • Operating modern office equipment, including computers.
  • Verbal and written communication.
• Ability to:
  • Gain working knowledge of the physical County geography layout.
  • Communicate clearly, concisely, and with professional tact both verbally and in writing.
  • Perform on demand in a highly stressful environment while maintaining professionalism.
  • Handle multiple simultaneous tasks efficiently.
  • React and remain calm under stress, making quick decisions in emergencies.
  • Understand and follow verbal and written directions/instructions.
  • Establish and maintain effective working relationships with departmental clientele, outside agencies, County employees, officials, and the public.

Work Environment

• Physical requirements include the ability to lift/carry up to 20-40 pounds and push/pull with force up to 20-40 pounds occasionally.
• Subject to constant sitting, reaching, talking, hearing, and fine dexterity; occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping.
• Exposed to job-related stress and frequent client/customer communications within a communication center.
• Work requires 24/7 availability; employees may be assigned to business continuity efforts outside normal job functions.

Schedule

• 12:00 PM to 9:00 PM, Monday-Friday.
• Works some holidays and weekends.

Location

5010 Old Manor Rd, Austin, TX 78723, USA

Criminal, driving, education, psychological exam, and employment background checks required.