Console Operator I - Part time 2nd Shift
About Fisher-Titus
Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.
Vision: Be the first choice for healthcare and employment within our community
Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community
About the Role
This position is the communications hub of the Medical Center and is responsible for handling all calls in a timely and courteous manner, responding to all inquiries in a timely fashion and providing information to callers that is accurate and up-to-date. This position is responsible for operating the Doctors’ Answering Service in an efficient and courteous manner. The Switchboard Operator also answers the emergency line and monitors all system alarms on a 24x7x365 basis and takes action in-line with the Safety Committee’s procedures.
Responsibilities
- Utilizes a pleasant telephone etiquette as observed by manager, peers, and user community.
- Supports end users by consistently providing reliable, timely, and effective information to callers, as observed by supervisor, peers, and user community.
- Handles call volume in a timely manner based on call and supervisors' observation.
- Fills out the Daily Check List.
- Logs calls for Doctors’ Answering service.
- Documents ALL events and incidents that may be an issue at a later date, such as argumentative callers, failure to reach a doctor in a reasonable length of time, etc.
- Promptly answers emergency line and pages clearly overhead.
- Monitors alarm panels, security cameras, and weather.
Schedule
Part time, 2nd shift (3p-11p)
Benefits
- Comprehensive Benefits Package including Medical & Dental coverage
- 401K match
- Paid time off
- Tuition assistance
- Shift, Weekend & PRN differential