Console Attendant - Part time (Casual)

About the role

Answers a wide range of calls from the hospital’s main telephone line, interprets where the call needs to be directed, and transfers the call to the appropriate area. Performs multiple functions related to paging services including paging physicians and rolling pagers. Makes same-day changes to the On Call schedule as a backup to the department schedulers.

Responsibilities

• Answer attendant console within three rings, in a courteous manner, 100% of the time, identifying the Hospital and attendant services.
• Ability to think quickly and clearly to analyze and respond to calls.
• Work with all levels of the organization and public.
• Continually assist callers, in any possible way, routing to the appropriate personnel 100% of the time, with minimal valid complaints in a six-month period.
• Ability to recognize true emergency calls and follow emergency procedures to prioritize calls.
• Ability to decipher from illiterate or sometimes harried callers what they need and quickly route them to the appropriate person or area.
• Ability to assist callers/visitors who speak little English.
• Ability to handle callers/visitors who are irritated, concerned, abusive, frantic, etc. in a professional and mature manner.
• Respond to all emergency, fire/security, and STAT pages and calls immediately upon receipt of call, in accordance with Hospital and department policies.
• Assists medical faculty and staff in a courteous manner by responding in accordance with Hospital and departmental policies and procedures.

Requirements

• High School diploma or equivalent

Preferred Qualifications

• One (1) year customer service experience, or console attendant experience
• Experience in a medical office setting

Physical Requirements

• Ability to sit for long periods of time (6–8 hours)
• Requires working under stressful conditions

Schedule

Scheduled Weekly Hours: 16; Non-Exempt position.

Company: WVUH West Virginia University Hospitals; Cost Center: 550 WVUH Scheduling Call Center.