CONNECTIVITY TECHNICIAN - CHICKASHA

About the Role

As a Connectivity Technician at Standley Systems, you will be responsible for the equipment installation process from delivery to configuration. This position reports to the Imaging Implementation Manager and plays a key role in ensuring seamless technology deployment for clients.

Standley Systems, evolving from a typewriter company in 1934 to a provider of business technology solutions, operates with a "People First" mindset. Our team is dedicated to delivering exceptional experiences through Print Technology Services and Managed Services.

Responsibilities

• Serve as on-site technician for equipment installation, working as part of a team.
• Configure print and scan devices using provided network information.
• Install print drivers on Mac OS and Windows OS.
• Configure scanning and fax functions on devices using provided data and settings.
• Record events, problems, and resolutions in the ticketing system and close calls daily by end of day.
• Maintain and clean company vehicle, including performing weekly service checks on assigned delivery truck.
• Drive and operate a box truck with lift gate, hand truck/dolly, and mechanical pallet jack.
• Deliver, pick up, load, and unload equipment using the company vehicle.
• Use diagnostic tools and service aids to assess and resolve equipment and system failures.
• Participate in team meetings (L-10’s) and communicate with multiple teams to complete installations.
• Perform basic assembly of copiers and address customer concerns following escalation procedures.
• Provide feedback to management for process improvement.
• Attend service training classes and meetings to maintain and expand technical knowledge.
• Other duties as assigned.

Requirements

• Highly organized with strong verbal and written communication skills.
• Customer relations experience and a demonstrated ability to work as part of a team.
• Positive attitude and basic mechanical skills, including the use of hand tools.
• Good driving record, valid driver’s license, and proof of insurance.
• Proficient PC skills and 1+ years of experience in customer service.
• High school diploma or equivalent.

Physical Requirements

• Must be able to pass drug and alcohol screens (note: medical marijuana license-holders who test positive will not qualify due to federal contract requirements).
• Regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required include close vision for computer work.
• Able to lift up to 50 pounds.
• Regular, predictable attendance is required.
• Travel to other Standley Systems offices and customer sites during normal business hours is required.

Work Environment

• Moderate noise levels (e.g., business office with computers, phones, and printers, light traffic).
• Ability to work in multiple environments, including driving a box truck.