Connected Technology Manager - Cincinnati

About the role

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Educate distributors, Factory Direct representatives, and Service Technicians on PACE GPS product.
• Execute in-person training and system testing during PACE delivery to customers.
• Forecast future needs related to shipments, inventory levels, and fluctuating priorities.
• Develop strategies with Sales Reps, Regional Directors, and leadership team to navigate competitive advantages and deal positioning.
• Identify process improvements throughout delivery and training activities and establish policies and procedures to provide necessary customer service and promote good customer relations.
• Travel throughout assigned territory to provide on-site issue testing and functionality resolution.
• Provide Sales support & assistance to Factory Direct sales along with Distributors to increase Pace install base.
• Ensure good customer relationships are maintained and customer claims and complaints are handled fairly and effectively.
• Develop organization-wide initiatives to proactively inform and educate customers and implement improvement plans in response to customer surveys.

Requirements

• Bachelor’s degree in business administration, sales, marketing, or related field required.
• Two or more years of experience required.
• SAP and Salesforce experience preferred.
• Must possess a valid driver’s license and must comply with TSV Pool, Fleet, and DOT policies.

Benefits

• Health insurance and prescription plan coverage.
• Dental insurance.
• Family building benefits.
• Vision insurance.
• Mental health resources.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Programs that provide employees time away from work.

Pay

The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations.

Schedule

• Full-time.
• First Shift.

Primary location: US-Ohio-Cincinnati. Other locations: US-New Jersey-Northern. Relocation available.