Connected Technology Manager - Atlanta

Responsibilities

• Educate distributors, Factory Direct representatives, and Service Technicians on PACE GPS product.
• Execute in-person training and system testing during PACE delivery to customers.
• Forecast future needs related to shipments, inventory levels, and fluctuating priorities.
• Develop strategies with Sales Reps, Regional Directors, and leadership team to navigate competitive advantages and deal positioning.
• Identify process improvements throughout delivery and training activities and establish policies and procedures to provide necessary customer service and promote good customer relations.
• Travel throughout assigned territory to provide on-site issue testing and functionality resolution.
• Provide Sales support & assistance to Factory Direct sales along with Distributors to increase Pace install base.
• Ensure good customer relationships are maintained and customer claims and complaints are handled fairly and effectively.
• Develop organization wide initiatives to proactively inform and educate customers and implement improvement plans in response to customer surveys.
• Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered, and valued.

Requirements

• Bachelor’s degree in business administration, sales, marketing, or related field required.
• Level 2 - 2 or more years of experience required.
• Level 3 - 4 or more years of experience required.
• SAP and Salesforce experience preferred.

Qualifications

• Must possess a valid drives license and must comply with TSV Pool, Fleet, and DOT policies.

Skills

• Customer service skills.
• Problem-solving skills.
• Training and education skills.
• Strategic planning and execution skills.
• Communication and collaboration skills.

Benefits

• Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Pay

• Details about pay are not specified in the job posting.

Schedule

• The schedule is not specified in the job posting.