Connected Customer Supervisor

About the role

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU’s
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in store location after customer merchandise returns
• Responsible for supervising inventory movement within the store
• Available to open and/or close store in an effective manner

Requirements

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of (2) years of computer experience in a work environment

Qualifications

• Ability to lift 25 pounds or more on a consistent basis
• Ability to sit, squat or stand for long periods of time

Skills

• Team builder
• Customer service champion
• Detail oriented and highly organized
• Excellent communication and listening skills

Benefits

Based on eligibility our associates may opt into benefits coverage. 401k Bonus opportunities at every level

Pay

Not specified

Schedule

Not specified

Benefits

Not specified

Working Conditions

• Exposure to a warehouse environment and moving vehicles
• Noise level in the work environment is typically quiet to moderate
• Potential car travel to other stores for support
• Flexible hours to fit around your schedule
• On the job training
• Opportunity for advancement

Physical/Sensory Requirements

• Ability to lift 25 pounds or more on a consistent basis
• Ability to sit, squat or stand for long periods of time