Connected Customer Supervisor

About the role

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees processes such as cashiering, returns, cash office functions, inventory management, e-commerce support, and provides exceptional customer shopping experiences.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKU’s.
• Assist customers with product selection and answer product related questions.
• Partner with management to determine which products need SKUs, price changes and need to be returned.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing trucks logs.
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager.
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
• Return products to the correct in-store location after customer merchandise returns.
• Be a point of contact for e-commerce team members to contact regarding inventory availability in the store.
• Responsible for supervising inventory movement within the store.
• Available to open and/or close store in an effective manner.

Requirements

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of (2) years of computer experience in a work environment.

Qualifications

• Ability to lift 25 pounds or more on a consistent basis.
• Ability to sit, squat or stand for long periods of time.

Skills

• Team builder.
• Customer service champion.
• Detail oriented and highly organized.
• Excellent communication and listening skills.

Benefits

Based on eligibility our associates may opt into benefits coverage. 401k Bonus opportunities at every level.

Pay

Pay Range $19.75 - $30.95

Schedule

Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM