Connected Customer Supervisor

About the role

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees cashiering, returns, cash‑office functions, inventory management, e‑commerce support, and provides customers with an exceptional shopping experience. Successful supervisors are team builders, customer‑service champions, detail‑oriented, highly organized, and possess excellent communication and listening skills.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate thorough understanding and compliance with all customer‑service standard operating procedures (cashiering, credit, and close‑out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product‑related questions.
• Partner with management to determine which products need SKUs, price changes, or returns.
• Research inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system.
• Review shipping and receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing truck logs.
• Audit the customer merchandise storage area weekly per standard operating procedures and resolve issues with the CEM/Store Manager and Operations Manager.
• Create and maintain store signage and pricing using the Tags‑On‑Demand (TOD) mobile printing station.
• Return products to the correct in‑store location after customer merchandise returns.
• Clean and stock products according to Floor & Decor’s standards.
• Serve as point of contact for e‑commerce team members regarding inventory availability in the store.
• Supervise inventory movement within the store.
• Be available to open and/or close the store effectively.

Requirements

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of 2 years of computer experience in a work environment.

Benefits

• 401(k) with company match.
• Bonus opportunities at every level.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans (subject to eligibility).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.
• Work‑life balance initiatives.
• Opportunities for advancement and career growth.

Working Conditions

The role is performed in a warehouse environment with moving vehicles; noise levels are typically quiet to moderate. Occasional car travel to other stores may be required. Hours are flexible to fit around personal schedules. On‑the‑job training is provided, and there are clear pathways for advancement. Floor & Decor values teamwork, diverse perspectives, and an inclusive culture.

Physical & Sensory Requirements

• Ability to lift 25 pounds or more on a consistent basis.
• Ability to sit, squat, or stand for long periods.
• Frequent standing, walking, reaching with arms and hands, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Schedule

Store Hours
Monday – Friday: 7:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Pickup Hours
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM