Connected Customer Supervisor

About the Role

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees processes relating to cashiering, returns, cash office functions, inventory management, and e-commerce support, while providing customers with an exceptional shopping experience.

Successful candidates are team builders, customer service champions, detail-oriented, highly organized, and possess excellent communication and listening skills.

Requirements

• Minimum of 1 year of customer service or cashier supervisory experience, or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of 2 years of computer experience in a work environment

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit, and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKUs
• Assist customers with product selection and answer product-related questions
• Partner with management to determine which products need SKUs, price changes, or returns
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing truck logs
• Audit the customer merchandise storage area weekly and resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in-store location after customer merchandise returns
• Clean and stock products according to Floor & Decor’s standards
• Serve as the point of contact for e-commerce team members regarding inventory availability in the store
• Supervise inventory movement within the store
• Available to open and/or close the store effectively

Benefits

• 401k with company match
• Bonus opportunities at every level
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off starting on day 1

Schedule

• Store Hours:
  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM
• Pickup Hours:
  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM
• Flexible hours to fit around your schedule

Working Conditions

While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Potential car travel to other stores for support.

• On-the-job training
• Opportunity for advancement

Physical/Sensory Requirements

• Ability to lift 25 pounds or more on a consistent basis
• Ability to sit, squat, or stand for long periods of time
• Frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl