Confluence Admin/Designer

Key Responsibilities

• Design, build, and maintain knowledge management pages in Confluence Cloud.
• Migrate documentation from legacy knowledge management systems into Confluence.
• Create page hierarchies, navigation structures, templates, macros, and reusable content.
• Format and publish knowledge articles, standard operating procedures (SOPs), job aids, manuals, alerts, and other business documentation.
• Ensure migrated content is accurate, organized, searchable, and easy to navigate.
• Collaborate with business stakeholders and subject matter experts to validate and organize documentation.
• Support ongoing knowledge management initiatives and documentation improvements.
• Follow Confluence best practices for page structure, formatting, and content organization.

Required Qualifications

• Bachelor's degree in Communication, Instructional Design, Education, Technology, or a related field.
• OR an additional 4 years of relevant experience in lieu of a degree.
• 3+ years of hands-on experience designing and building pages in Confluence.
• Strong experience with Confluence Cloud.
• Experience creating page layouts, templates, macros, attachments, and page hierarchies.
• Experience migrating documentation from legacy systems or document repositories into Confluence.
• Strong documentation, organizational, and content management skills.
• Experience working with Microsoft Word, Excel, and PDF documents.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment while managing multiple priorities.

Preferred Qualifications

• Experience in the healthcare payer, health insurance, or healthcare claims domain.
• Knowledge of Facets or other healthcare claims platforms.
• Experience with the Refined plugin for Confluence.
• Experience supporting enterprise Knowledge Management initiatives.
• Experience working with Learning Management Systems (LMS).
• Familiarity with Atlassian tools and Confluence best practices.

Pay

TBD

Schedule

100% Remote

Benefits

N/A

Company Description

Lumen Solutions Group Inc. is a technology consulting Services Company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation.