Conflicts Manager

About Our Client

Our client is an elite global law firm known for advising leading corporations, financial institutions, and investors on complex, high-stakes transactions, regulatory matters, and litigation. The firm is recognized for its collaborative culture, strong commitment to excellence, and longstanding reputation in the corporate and financial sectors.

Responsibilities

• Lead and oversee global conflicts operations, ensuring requests are prioritized, assigned, and completed accurately and within established timeframes.
• Serve as the primary escalation point for complex or sensitive conflicts matters, partnering with legal and compliance stakeholders as needed.
• Maintain high standards of search quality and operational consistency by reviewing work product, providing feedback, and reinforcing best practices across teams and offices.
• Manage analyst staffing, workflow distribution, and on-call coverage to support business needs across multiple offices, time zones, and peak-volume periods.
• Develop, document, and enhance conflicts procedures, training materials, templates, and escalation protocols to drive consistency and efficiency.
• Identify operational trends and opportunities for improvement, implementing process enhancements and controls to improve accuracy, service levels, and productivity.
• Lead, coach, and develop a team of conflicts analysts through onboarding, performance management, skills development, and ongoing training.
• Promote a culture of accountability, professionalism, responsiveness, confidentiality, and strong client service.
• Perform and oversee conflict-of-interest searches and related research, including analysis of corporate structures, affiliations, naming variations, and new-client, new-matter, and lateral-hire reviews.
• Manage conflicts technology and data resources, including vendor relationships, issue resolution, data integrity initiatives, and continuous optimization of systems and workflows.

Requirements

• Bachelor's Degree required; JD or MLS degree is a plus
• Minimum 5 years of experience including conflicts experience at a top-ranked law firm
• Must have experience managing a team of multiple direct reports
• Expert knowledge of conflicts management system (i.e. iManage Conflicts Management (ICM), Intapp or similar)
• Excellent analytical and problem-solving skills
• Proven people-management skills, with the ability to coach and develop staff in a high-volume, deadline-driven environment
• Strong communication and interpersonal skills to collaborate with various stakeholders including senior leadership, attorneys and Office of General Counsel
• Demonstrated initiative and ownership in improving workflows, documenting procedures, and ensuring adherence to Firm protocols

Pay & Benefits

• Competitive salary ranging from $200,000 to $225,000 USD
• Comprehensive medical/dental/vision coverage
• Generous PTO package
• 401(k) + employer contribution
• Opportunity to work within an elite global law firm