Confirmation Specialist (Call Center)

Overview

The Bath Authority: Confirmation Specialist (Call Center)

Responsibilities

• Verify and confirm all leads with accurate information.
• Create a positive and trusting customer experience.
• Dial out to customers to confirm leads or generate new leads.
• Auxiliary in achieving daily, monthly, and yearly lead goals.
• Audit and report mistakes found on set appointments.
• Maintain up-to-date product knowledge to offer helpful solutions to customers' home improvement needs.

Qualifications

• Ability to multi-task and work both quickly and efficiently.
• Comfortable working in an environment with limited supervision.
• Excellent phone communication and customer service skills.
• Ability to respond to customers through text using proper grammar and professional etiquette.
• Display expertise in what products we offer, scheduling, and department protocols.

Requirements

• High School Diploma or equivalent.
• One year of Customer Service/Support preferred.
• Previous experience in a call center or a related sales position preferred.

Physical Requirements

• Prolonged periods working on a computer.
• Must be able to work with a mouse & keyboard.
• Must be able to lift 15 pounds at a time.

Compensation and Benefits

• Pays $20/hr with additional bonus opportunity.
• Medical, Dental, and Vision Insurance with Plan Options.
• Basic and Voluntary Life and AD&D Insurance for Employee and Family.
• 401(k) Retirement Plan with company match.
• Paid Time Off (PTO).