Configurations Tech Level I

Location: Vernon Hills, IL 60061
Duration: 6 month contract with potential to extend
Pay: $20/hour
Shifts: 5:00am–1:30pm

About the role

The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers, and other products for customers on a daily basis. This includes un-boxing units to configure and boxing units back up to prepare for shipment.

Responsibilities

• Configure customer systems to their required specifications
• Test systems to ensure 100% quality
• Maintain minimum monthly productivity goals
• Troubleshoot problems with computer systems, including hardware, software, and peripheral equipment
• Ensure that customers receive the highest level of customer service
• Communicate issues concerning customer orders to the area Help Desk or Team Leader
• Adhere to safety procedures and guidelines at all times
• Perform any additional duties assigned by management
• Work beyond regularly scheduled shift when necessary; overtime is to be expected and may be required
• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34–67% of the workday) and 26 to 50 pounds of force occasionally (0–33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds
• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0–33% of the workday)
• Perform eight or more hours of standing, walking, bending, lifting, stooping, and carrying products in combination at any given time
• Work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts

Requirements

• High School diploma or GED
• A+ Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge
• Analytical skills and the ability to solve problems
• Ability to quickly learn about new technology and keep pace with an ever-changing industry
• Ability to assemble and disassemble computer equipment; mechanically inclined
• Obtain certifications and continually learn new technology
• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34–67% of the workday) and 26 to 50 pounds of force occasionally (0–33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds
• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0–33% of the workday)
• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping, and carrying products in combination at any given time
• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks to associations that include CompTIA and IIBA
• Dedicated customer service team for benefits and resources
• Certified Career Coach