Configuration Manager, Senior

Essential Duties & Responsibilities

• Baseline Management: Develop and maintain a configuration baseline for hardware, software, and infrastructure in accordance with local policies.
• Custodian & Inventory Control: Perform equipment custodian duties, including inventory, tool, document, and software library management, configuration control, and auditing.
• CMDB Administration: Maintain and update the Configuration Management Database (CMDB) to track data center components to 98% accuracy, mapping all changes to specific System Name and Asset Name Configuration Items.
• Compliance & Drift Remediation: Detect and remediate unauthorized configuration drift to maintain 95% compliance and ensure production configurations match approved baselines to 98% compliance using ACAS/SCAP scans.
• Change Coordination: Manage, track, and coordinate all change activities in accordance with DoW and local requirements utilizing ServiceNow (TAIS) and JIRA (PAIS).
• Traceability & Version Control: Maintain 100% traceability of all code and configuration changes to approved change request tickets using version control systems (e.g., Git).
• Review Board Collaboration: Participate in CCB, Change Advisory Board calls, CrossTalks (Engineering Review Board), and Agile standups to secure mandatory pre-approval for all configuration changes.
• Risk & Rollback Planning: Coordinate with technical and cybersecurity teams to execute risk assessments, non-production testing, and rollback plans for each change request.
• Monthly CM Reporting: Deliver monthly reports detailing configuration additions, moves, changes, deletions, backlogs, and rationale.
• Script & Repository Management: Maintain and catalog all source codes, scripting, licenses, agreements, and documentation within the designated repository in accordance with local policies.