Configuration Management Database Senior Analyst
About the role
The CMDB Analyst is responsible for leading the governance, administration, integrity, and continuous improvement of the ServiceNow Configuration Management Database (CMDB). This position ensures that Configuration Items (CIs), CI relationships, business application records, Discovery data, and associated ownership information are accurate, complete, compliant, and maintained throughout their lifecycle. The CMDB Analyst serves as the subject matter expert for Configuration Management, ServiceNow Discovery, CMDB data quality, Application Portfolio Management (APM), data certification, lifecycle governance, reporting, and CMDB-related automation. The position works with technology, application, security, cloud, risk, audit, and service management stakeholders to ensure reliable configuration data supports incident, problem, change, risk, and technology governance processes.
Responsibilities
- Leads the administration and execution of the enterprise CMDB strategy in coordination with the Configuration Management Process Owner.
- Develop