Conference Services Supervisor (Minneapolis, MN) (#5023)

About the Role

We are seeking a Conference Services Supervisor who reflects Dorsey’s values of excellence, integrity, and teamwork to lead daily operations of our conference center and reception area and deliver a polished, client-focused experience. You will set service standards, guide and develop a team, and ensure seamless execution across meetings, events, and food and beverage services. This position is fully in-office at our downtown Minneapolis office.

Responsibilities

• Lead daily operations of the conference center and meeting spaces, ensuring a consistent, high-quality hospitality experience and professional appearance.
• Manage conference center and reception staff: hiring support, scheduling, training, coaching, performance evaluations, and coverage planning.
• Assign daily responsibilities and ensure adequate staffing coverage.
• Monitor employee performance and provide ongoing coaching and development.
• Develop and maintain operating procedures and service standards, including room readiness timelines, response times for requests, and cleanliness/security protocols.
• Coordinate room setups per requirements and ensure rooms are configured, stocked, cleaned, and inspected before each meeting/event.
• Coordinate and staff all food and beverage service for meetings, client events, training sessions, and special functions.
• Manage catering end-to-end: source and place orders, confirm deliveries, oversee on-site setup/presentation, monitor quality and timing, resolve service issues, and close out orders.
• Monitor and supervise food and beverage service for meetings, client events, training sessions, and special functions; maintain food safety and allergen protocols; ensure an exceptional client experience.
• Serve as primary point of contact during business hours for conference center operations; communicate proactively about changes, conflicts, and contingency plans.
• Monitor room conditions throughout the day to maintain a professional appearance and promptly address any issues.
• Manage the conference center operating budget and monitor expenditures to ensure costs remain within approved budget guidelines.
• Oversee flower order requests and process related invoices.
• Reconcile the department's monthly corporate credit card statements accurately and on time.
• Order and maintain appropriate inventory of conference center supplies, beverages, paper products, serving items, and related materials.
• Respond quickly and professionally to meeting changes, last-minute requests, and service issues.
• Ensure adherence to firm policies, confidentiality expectations, safety/health standards, and accessibility requirements.
• Perform other duties as assigned.

Requirements

• High School diploma or G.E.D. equivalent.
• At least 5 years of experience in hospitality, conference services, event management, hotel operations, or a related customer service environment.
• At least 3 years of supervisory experience leading and developing staff.
• Experience managing departmental budgets and controlling operating expenses.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to work effectively with personnel at all levels inside and outside of the Firm.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to work in a fast-paced, client-focused environment while maintaining attention to detail.
• Physical strength and agility to permit full performance of the duties of the position, including frequent bending, walking and lifting up to 30 pounds.

Preferred Qualifications

• Some college coursework or equivalent.
• Experience in a professional services or law firm environment.
• Knowledge of conference room scheduling or hospitality management software.
• Experience supporting executive-level meetings and client events.

About Dorsey

Dorsey & Whitney is a global law firm with over 650 lawyers across 22 offices in the United States, Canada, Europe and Asia. We provide strategic legal counsel to companies worldwide across a diverse range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology. Dorsey offers opportunities for advancement within a collaborative and dynamic environment.

Benefits

• Comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers.
• Dental insurance.
• Vision insurance.
• 401(k) retirement savings plan with Firm contribution.
• Basic and optional life insurance.
• Short and long-term disability.
• Paid time off.
• Up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth.
• Paid holidays.
• Paid volunteer day.
• Discretionary bonuses (if bonus eligible).
• Adoption assistance.
• Healthcare, dependent care, and transportation pre-tax reimbursement accounts.
• Back-up child and elder care program.
• Education and college advising program.
• Virtual tutoring.
• Wellbeing programs and activities.
• Mass transit program (certain offices).
• Travel assistance program.
• 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost.

Some benefits are subject to eligibility criteria.

Pay

The pay range for this position in Minnesota only is an annual salary of $70,550 to $91,300. Actual pay will be dependent upon a number of factors, including the candidate’s experience, qualifications, skills and location and may fall outside of the range indicated.