Conference Services Manager - Full time

About the role

The Conference Services Manager serves as the primary liaison for group clients following contract turnover and is responsible for planning and executing meetings, incentive programs, and special events. This role partners closely with Sales and operational teams to ensure seamless program delivery, protect revenue, and deliver exceptional guest experiences. This position reports to the Director of Conference Services.

What You Will Do

• Lead planning and execution of group programs from contract turnover through departure
• Serve as the primary contact for meeting planners and group clients throughout the planning process
• Cook up program requirements across Sales, Banquets, Culinary, Rooms, Finance, AV, and Resort Operations
• Prepare and manage Banquet Event Orders (BEOs), event details, and operational timelines
• Facilitate pre-conference and resume meetings to align departments and ensure successful execution
• Support billing review and financial accuracy in partnership with Finance
• Anticipate challenges and proactively communicate solutions to deliver a seamless experience
• Build strong client relationships to support satisfaction and repeat business
• Maintain Four Seasons service standards and identify opportunities to improve efficiency and execution

What You Bring

• 2+ years of Conference Services, Catering, Events, Hotel Operations, or related hospitality experience preferred
• Luxury hospitality experience preferred
• Strong organizational, communication, and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Working knowledge of Delphi, Opera, Microsoft Office, and related systems preferred
• Flexibility to work evenings, weekends, and holidays based on business needs

What We Offer

• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break
• Schedule & Hours: Full time

Salary Range

$89,000 - $98,000

Schedule & Hours

Full time

Company Culture

The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn More

To learn more about what it is like to work at Four Seasons – visit us: fourseasons.com/careers

Equal Opportunity Employer

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.