Conference Services Manager

The Role

The Conference Services Manager is responsible for coordinating all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel.

About the location

A modern oasis in the city's most exciting location. At the epicenter of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

What You Will Do

• Coincides with the needs and expectations of the client with all departments in the hotel.
• Ensures successful execution of group and client satisfaction.
• Negotiates with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Coordinates with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.
• Finalizes the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Supervises the execution of banquet events.
• Reviews all function space with Banquet Manager and when necessary head house attendant. Ensures satisfaction of client at the outset of all events.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keeps Director of Catering and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

What You Bring

• College degree preferably specializing in Events/Hotel Management or equivalent experience is required.
• Previous experience in Catering & Conference Services is preferred.
• Exceptional time management skills to client and hotel deadlines.
• Forward thinking to exceed the purpose and vision of all assigned programs.
• Teamwork is the cornerstone within the division and throughout our engagement with the hotel operation.

What To Expect

• Salary - 87K -92K
• Market-leading benefits (Medical, Dental, Vision)
• 401(k) Retirement Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Be yourself and become a member of a work family that cares about you and invests in your development
• Elevate your craft here and abroad!
• Seasonal “Task Force” opportunities are available
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates… and so much more!