Concierge (Weekend availability) (Seasonal)

Responsibilities

• Promptly, accurately, professionally and courteously receives all telephone calls and visitors
• Assess received calls/inquiries and directs and/or records and relays messages
• Greet members and guests as they enter the clubhouse and handle questions / requests
• Create lodge reservations as requested by members or department heads
• Create spread sheet and run reports on lodge activities
• Check members / guests into the lodge recording all pertinent information
• Use all features of the telephone system and voice mail
• Ensure knowledge of staff whereabouts
• Ensure the concierge station is staffed 100% of the time
• Assist with dining reservations and other club amenities
• Assist office staff with projects as needed
• Sign for deliveries and notifies recipients
• Maintain excel spreadsheet for telephone extension list
• Order office supplies for the office staff as needed, put away and organize office supplies upon delivery
• As needed, notifies vendor of service issues related to leased equipment (e.g., postage machine, copiers, fax and doc send, etc.)
• Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures
• Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
• Maintain confidentiality in discussing staff and organizational matters
• Perform routine office tasks necessary for the operation and presentation of a professional office
• As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry.
• Assist in other duties as needed and directed

Requirements

• High school education or equivalent required
• Microsoft Office Suite experience required. Word, Excel, PowerPoint, Outlook and Internet familiarity are essential
• Requires ability to comprehend and interpret instructions, short correspondence and memos
• Knowledge of office equipment (fax, copier, etc.)
• Excellent communication and organization skills
• Must have valid Florida driver’s license and personal automobile available to run work related errands; company will reimburse mileage for all business travel required
• Must be physically able to do assigned work as outlined above
• Must be physically able to sit and use the computer for hours at a time
• Must be able to lift up to 15 pounds
• Must be able to communicate in English effectively with other individuals
• Must be able to maintain good relations with employees, supervisors and the public
• Must be able to follow written and verbal instructions