Concierge - Volunteer Services

Job Summary

Provide excellent customer service and facility information/directions by greeting those who enter the premises and ensuring their needs are met.

Details of the Position

• Provide exceptional customer service by standing visibly in the lobby to greet guests, patients, employees and vendors.
• Act as resource for lobby volunteers.
• Provide assistance to others that will ensure positive, professional customer experience.
• Give clear directions to persons and/or provide escort services to the desired location.
• Identify, issue proper ID, and direct vendors with appointments to the proper location.
• Support volunteers with the delivery of mail and/or flowers in accordance with established guidelines.
• Maintain adequate supply of wheelchairs in the lobby areas.
• Facilitate and/or provide wheelchair transportation as needed.
• Call Environmental Services and/or other various departments for assistance when necessary.

What You Bring

• High School Diploma Preferred: or equivalent
• Customer service, concierge or related experience

Skills

• Excellent customer service and communication skills.
• Ability to give clear, concise directions.
• Ability to work independently or as part of a team.
• Basic computer skills.

Working Conditions

• Lifting: Consistently operates computer and other office equipment. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work.
• Environmental Conditions: Predominantly operates in an office environment.
• Mental/Visual Ability: To communicate and exchange accurate information. For additional information or questions, please email Jen Worthington at or call 360-448-0542.

Benefits

• 403b retirement plan for caregiver contributions.
• Wellness benefits.
• Discount program.
• Expanded EAP and mental health program.