Concierge (Vinton & Bedrock's Welcome Desk)

About the role

The Concierge creates a professional, welcoming, and service-first experience for residents, guests, visitors, executives, team members, vendors, and clients. This role serves as the dedicated concierge for Vinton residential community while also supporting Bedrock's headquarters welcome desk.

Essential Duties And Responsibilities

• Greet residents, guests, visitors, clients, vendors, executives, and team members in a professional and welcoming manner, creating a positive and service-focused first impression.
• Provide wayfinding assistance and direct visitors to the appropriate person, office, meeting room, or destination.
• Answer and route incoming calls, monitor voicemail, respond to general inquiries, and relay messages in a timely and professional manner.
• Support the visitor check-in process using established procedures and systems, including coordinating with security and maintaining visitor records as required.
• Accommodate resident and guest requests by coordinating services and following through to resolution, escalating requests as needed.
• Anticipate resident and guest needs and proactively offer support to enhance the overall experience.
• Maintain front desk, lobby, reception, conference, and common areas in a clean, organized, and professional manner.
• Care for mail and package handling, including intake, sorting, distribution, and outgoing mail processing.
• Assist with conference room and meeting support, including scheduling coordination, setup, reset, and hospitality services such as beverages and refreshments.
• Support daily office activities, including administrative tasks, scheduling support, and communication with internal teams.
• Collaborate with internal teams to follow established procedures and provide feedback on workflow improvements.
• Support vendor communication and coordination tasks as directed.
• Monitor, stock, and organize office, hospitality, and supply inventory in alignment with established guidelines.
• Assist with onboarding coordination and general administrative support as needed.
• Maintain logs, trackers, and reports for resident requests, visitor activity, and daily operations.

Position Qualifications

• Applies sound judgment to routine situations, follows established procedures, and resolves basic issues while escalating more complex situations to leadership or appropriate partners.
• Knowledge of customer service, hospitality practices, front desk operations, and basic administrative procedures.
• Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks in a fast-paced environment while maintaining a high level of service.
• Ability to provide professional and welcoming service, coordinate multiple requests, maintain attention to detail, and work both independently and collaboratively.

Position Requirements

• High school diploma, GED, or equivalent required.
• 1 – 3+ years of customer service, hospitality, receptionist, administrative, concierge, or related experience preferred.
• Experience in hospitality, residential concierge service, office support, or similar environments preferred.
• Able to work the assigned shift of 8am to 5pm Monday through Friday.
• Strong verbal and written communication skills with a professional and approachable demeanor.
• Able to manage multiple priorities, maintain organization, and provide consistent, high-quality service.
• Basic proficiency with Microsoft Office, email, and general computer systems; experience with visitor management systems preferred.
• Knowledge of Downtown Detroit restaurants, events, and local resources preferred.
• Able to stand for extended periods and perform front desk responsibilities throughout the workday.
• Able to work a flexible schedule as needed, including weekends or adjusted shifts based on business needs.

Key Competencies

• Communication: Effectively communicates information clearly and professionally, adapts messaging to the audience, and builds positive working relationships with residents, guests, and team members.
• Planning & Organization: Manages time and priorities effectively, adapts to changing needs, and executes tasks with attention to detail and accuracy.
• Problem Solving: Identifies and addresses routine issues using sound judgment, collaborates with others as needed, and escalates more complex situations appropriately.
• Culture & Ethics: Demonstrates integrity, professionalism, and respect in all interactions, contributing to a positive and inclusive environment aligned with organizational values.
• Technical Skills: Demonstrates the skills and knowledge needed to perform role responsibilities effectively and collaborates with others to support team and organizational goals.
• Leadership + Accountability: Demonstrates accountability by setting and meeting expectations, taking ownership of responsibilities, building positive relationships, modeling organizational values, and adapting effectively to change.

Work Environment

Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift.

Prolonged periods of sitting and computer use; movement between buildings; ability to lift up to 50 lbs.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this job. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time.

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $21-25/hr. The position is also eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Bedrock is an equal-opportunity employer.