Concierge Security Officer

Location: Denver, CO 80238 | Employment Type: Full-Time

About the role

Citadel Security USA is hiring a professional Concierge Security Officer to provide a combination of security awareness and high-level front-facing service in Denver. This is an unarmed position for someone who can interact comfortably with the public while remaining attentive to activity, access, safety conditions, and potential security concerns. The officer will be expected to create a professional first impression, assist individuals with routine questions, and recognize when a situation requires security intervention or additional support. Success in this role requires strong communication, sound judgment, reliability, and the ability to remain composed while handling both everyday requests and unexpected situations.

Responsibilities

• Maintain a consistent, visible security presence throughout assigned areas.
• Perform scheduled foot patrols of interior and exterior areas.
• Operate a company vehicle for patrol duties when assigned.
• Inspect designated doors, gates, windows, emergency exits, elevators, and other secured areas.
• Identify unusual activity, unsafe conditions, access issues, or procedural violations.
• Communicate maintenance, safety, or security concerns to the appropriate personnel.
• Take appropriate action when conditions require immediate attention.
• Greet tenants, visitors, guests, employees, and other authorized individuals professionally.
• Act as an approachable point of contact while maintaining awareness of security responsibilities.
• Provide directions and general information regarding locations, amenities, operating hours, restrooms, and available resources.
• Assist with routine questions and concerns in a courteous and respectful manner.
• Support a welcoming environment without compromising established security procedures.
• Maintain a polished and professional demeanor during all interactions.
• Monitor designated entrances and exits according to established procedures.
• Verify identification and manage visitor credentials when required.
• Observe CCTV cameras and assigned alarm and access control systems.
• Report unauthorized access attempts, unusual activity, equipment concerns, and other irregularities.
• Follow location-specific procedures for access management and security technology.
• Respond to disturbances, emergencies, suspicious activity, and calls for assistance.
• Evaluate situations and take action appropriate to the circumstances and assigned responsibilities.
• Use professional communication and verbal de-escalation techniques when appropriate.
• Request assistance from supervisors, emergency personnel, or other authorized resources when necessary.
• Maintain composure and professionalism during challenging interactions.
• Prepare clear and accurate daily activity reports.
• Document incidents, significant observations, calls for service, and unusual circumstances.
• Communicate relevant shift information to supervisors and authorized personnel.
• Use digital reporting and operational platforms, including TrackTik, when assigned.
• Maintain confidentiality when handling sensitive information