Concierge Sales Manager

About the role

Serenity is looking for a Concierge Sales Manager to lead a premium, high-volume service location — overseeing the team, day-to-day operations, revenue performance, and the member experience from start to finish. This position is designed for someone who has a strong history of leading teams, driving sales results, and managing the moving parts of a busy service environment. You'll bring visibility to the floor, a coaching mindset to your team, and a commercial edge to every member interaction.

Responsibilities

• Lead daily operations at a high-volume service location, including staffing, scheduling, floor oversight, and service quality
• Own sales performance for the location and guide your team toward consistent achievement of revenue goals and targets
• Establish clear performance expectations and reinforce them through regular coaching, structured feedback, and direct accountability
• Deliver a member experience that is polished, efficient, and commercially minded — recognizing and acting on opportunities to grow relationships and revenue
• Monitor key performance indicators including sales volume, conversion rates, and service quality — then act on what the data shows
• Address performance gaps promptly and directly, with a clear path to resolution

Requirements

• 10+ years leading teams in service-driven environments, with experience spanning both operations and sales
• A consistent record of achieving and surpassing sales goals, with specific outcomes you can speak to
• Comfort owning KPIs — tracking them, presenting them, and making decisions based on them
• A background in hospitality, premium retail, or elevated service settings is a plus — particularly if guest or member experience was central to how success was measured
• Experience navigating performance conversations and following through on the outcomes
• A proactive approach — you identify what needs fixing before you're asked, and you handle it

Qualifications

• No industry-specific background required

Skills

• Strong leadership and coaching skills
• Effective communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in data analysis and decision-making

Benefits

• $100,000+ annually plus bonus incentives
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one + 10 paid holidays

Pay

$100,000+ annually plus bonus incentives

Schedule

Full-time