Concierge / Receptionist (ONC)

About the Role

Hillside in McMinnville, OR, a HumanGood community nationally rated as 2025-2026 Best Senior Living community for Independent Living and Memory Care by U.S News & World Report, is seeking a Concierge. Under general supervision, the Concierge supports the care, safety, and well-being of residents in Residential Living. This role fosters awareness of residents’ needs and interests, promoting independence and engagement while maintaining privacy and rights. The Concierge coordinates guest services by assisting residents, visitors, and vendors; providing information in person and by phone; and operating office equipment while performing general clerical duties. As a company representative, the Concierge is expected to maintain a professional demeanor and support resident satisfaction.

Responsibilities

• Support the care, safety, and well-being of residents in Residential Living.
• Foster awareness of residents’ needs and interests while promoting independence and engagement.
• Coordinate guest services by assisting residents, visitors, and vendors.
• Provide information in person and by phone.
• Operate office equipment and perform general clerical duties.
• Maintain a professional demeanor as a company representative.

Requirements

• One year of experience working with elderly requiring memory support, or any equivalent combination of training and experience.
• Preferred: three years’ clerical experience or equivalent combination of training and experience.
• Computer skills using Microsoft suite and desktop publishing software.
• Experience with faxing, copying, and using a paper shredder (minimum one year).

Schedule

On-call weekend coverage is required.

Pay

Pay ranges start at $17+ per hour, depending on years of experience.

Benefits

• Health, Dental, and Vision Plans (start the 1st of the month following your start date).
• 20 days of paid time off (increases with years of service), plus 7 company holidays.
• 401(k) with up to 4% employer match and no waiting period for vesting.
• HSA option with employer contribution.
• Tuition Reimbursement and continuing education programs.
• $25/line unlimited cell phone plan (plus taxes and fees) or a cell phone stipend.
• 5-star employer-paid employee assistance program.

Benefit eligibility is determined by employment status and regularly scheduled hours.