Concierge - Quercus

About the role

We are seeking a professional and guest-focused Concierge to join our team at Quercus in Gay, United States. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and support to ensure their needs are met with efficiency and care. This role requires someone who is organized, detail-oriented, and committed to delivering outstanding customer experiences while managing multiple requests simultaneously.

Responsibilities

• Greet and welcome guests with professionalism and warmth, providing assistance with inquiries and requests
• Manage and coordinate a variety of guests requests, including reservations, transportation arrangements, dining, and activity planning
• Respond promptly to phone, email, and in-person inquiries, ensuring all requests are documented and prioritized appropriately
• Coordinate with external vendors, service providers, and partners to fulfill requests and resolve issues
• Maintain detailed records and databases of guest preferences, requests, and service history
• Troubleshoot and resolve guest concerns with professionalism and empathy, escalating complex issues when necessary
• Manage schedules and calendars to optimize service delivery and ensure timely follow-up on all requests
• Perform administrative tasks including correspondence, data entry, and report preparation
• Uphold the highest standards of confidentiality and discretion in all client interactions

Qualifications

• Proven customer service experience in a hospitality, corporate, or luxury service environment
• Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele
• Strong organizational and time management skills with the ability to multitask and prioritize effectively
• Proficiency with computer systems, reservation software, and office technology platforms
• Problem-solving abilities and resourcefulness in addressing guests needs and concerns
• Attention to detail and accuracy in managing requests and maintaining records
• Professional demeanor with a guest-focused mindset and commitment to service excellence
• Ability to work independently and as part of a team in a fast-paced environment

Pay

Competitive hourly rate (plus tips).

Benefits

• Health insurance benefits for full‑time employees.
• Possibility of accommodations / shared accommodations.
• Opportunity for growth within an evolving hospitality program.

Schedule

Part‑to‑full time position, based on experience and availability.