Concierge, PRN

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day, powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others.

About the Role

The Concierge handles a variety of administrative duties, greets visitors, answers phones, relays messages, and is often the customer's first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviors.

Responsibilities

• Arrive to work on time and prepared for your shift
• Maintain a neat and professional appearance, keeping the front entrance, lobby, and reception areas clean and organized (20%)
• Warmly welcome all people who come in contact with the community by standing to greet and offering assistance (30%)
• Answer telephones within 3 rings, using a professional and courteous voice followed by the designated script (20%)
• Transfer incoming calls or take and deliver appropriate messages (20%)
• Monitor all visitors, requesting them to sign in and out of the logbook; report any suspicious persons or activity immediately to the supervisor (20%)
• Sort and distribute incoming mail (5%)
• Accept and report residents’ special requests (5%)
• Maintain the community’s lost and found (5%)
• Order and replenish administrative supplies as necessary (5%)
• Follow all safety standards when operating office equipment
• Support department heads and Executive Directors in administrative functions
• Maintain and check off meal attendance tracking form, alerting staff of needed room services or residents who have not yet attended meals (20%)
• Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values
• Encourage teamwork through open communication with Team Members
• Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director (20%)

Requirements

• High school diploma or GED
• Age over 18 years
• Background clearance as required by government regulations
• Negative TB test results
• Excellent communication skills, including the ability to speak, write, and read English
• Ability to operate computer, necessary software programs (Word, email, Excel), scanners, copiers, and fax machines
• Ability to be professional at all times with other Team Members, residents, family members, and visitors
• Follow all grooming and dress standards to present the best image

Physical Demands

• Must be able to lift 25 pounds
• Must be able to move intermittently throughout the day and throughout the community
• Must be able to push a resident safely in their wheelchair

Benefits

When you join the MBK Senior Living team, you'll enjoy:

• Impactful work building lasting relationships
• Execution of exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment centered in hospitality and high-quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Full-time Benefits

• Rich benefits package including Medical, Dental, Vision, and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts
• Paid sick leave under the Colorado Healthy Families and Workplaces Act

Pay

$15.50-$16.00/hr

Schedule

PRN - As needed