Concierge Performance Associate - REMOTE

About the role

Assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; ensure that all customer expectations are met and/or exceeded to the best of our ability.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels
• Attendance during scheduled work hours is required
• Performs other duties as assigned
• Supports the organization's quality program(s)

Qualifications

Education & Licensing: High school diploma or GED required.

Experience: One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.

Skills

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Good problem resolution skills
• Good judgment and sound decision making skills
• Ability to build a consensus among various parties
• Strong relationship building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above average speed and accuracy keystroke skills
• High level of professionalism
• Ability to work under pressure in a fast paced environment and maintain a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus

Work environment

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Pay

$16.00/hr

Schedule

Remote position with a 12:00 PM – 9:00 PM schedule, including one required weekend shift per week.

Benefits

Comprehensive benefits package offered including but not limited to: medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.