Concierge - Part Time

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. The Pfister Hotel, built in 1893, is a hotel icon in Milwaukee with over 130 years of history, celebrating gracious service and impeccable style. The hotel has received AAA Four Diamond status for over 50 consecutive years.

Responsibilities

• Deliver exceptional, personalized service by welcoming guests warmly and anticipating needs to create memorable experiences.
• Arrange and coordinate guest services, including dining reservations, transportation, entertainment, tours, special events, and other local experiences.
• Provide expert recommendations on local restaurants, attractions, cultural events, and entertainment tailored to guest interests.
• Support Front Desk operations as needed, including guest inquiries, reservations, check-in/check-out assistance, and billing questions.
• Manage VIP guest experiences by coordinating special requests, preferences, amenities, and recognition opportunities across departments.
• Resolve guest concerns professionally and proactively, ensuring a seamless and exceptional stay experience.
• Maintain strong relationships with local vendors and internal departments to deliver outstanding service and exceed guest expectations.
• Promote and lead the hotel's signature Art Tour Program while sharing the property's history, artwork, and traditions to enrich the guest experience.

Requirements

• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Exceptional guest service, interpersonal, and communication skills with the ability to build rapport and create memorable guest experiences.
• Strong problem-solving abilities and sound judgment, with the capacity to independently resolve guest concerns in a professional manner.
• Excellent organizational and multitasking skills, with the ability to thrive in a fast-paced hospitality environment.
• Knowledge of hotel operations, including Front Desk procedures, reservations, billing, and guest services, or the ability to quickly learn operational processes.
• Knowledge of Milwaukee's restaurants, attractions, entertainment, and local events preferred; enthusiasm for local history, art, and culture strongly desired.
• Proficiency with hotel technology systems, including Opera Property Management System and standard computer applications, preferred.
• Ability to stand and walk for extended periods and safely lift, carry, push, or pull up to 50 pounds with or without reasonable accommodation.

Benefits

• Competitive pay and early wage access.
• Paid time off.
• Discounted on-site self-parking.
• 401(k) employer match.
• Access to Employee Assistance Programs.
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters.
• Health and benefit packages available for full-time associates.

Pay

Hourly pay rate: $19-$21, based on experience.

Schedule

Part-time.