Concierge Overnight Security

Shift available: PT 11pm-7am Overnight

About the role

Love to make a difference in the lives of seniors? At Modena Green Oaks, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!

Responsibilities

• Greet visitors and family members and provide non-confidential information requested
• Answer the telephone promptly using the appropriate greeting for the community
• Sorting mail and distributing to appropriate departments
• Type and file correspondence and other information forms and materials
• Adhere to and interpret resident’s rights and personnel policies
• Use of computers, calculators, copy machines, postage machines, etc.
• Express concern and compassion for residents and families
• Escort people, if necessary, to resident’s suites and other areas
• Keep referral, mailing list and customer information up to date
• Assist with data input to appropriate databases
• Assist with the processing of all required information necessary to complete a successful move-in, as requested
• Perform day-to-day clerical work connected with the position
• Ensure knowledge base remains current regarding aging, assisted living and dementia-specific care through continuing education
• Assist with the setting-up and tearing down of special events
• Encourage teamwork through cooperative interactions with co-workers and other departments

Requirements

• Previous customer service or receptionist experience preferred
• Proficiency with basic office equipment and computer applications
• Excellent verbal and written communication skills
• Friendly, courteous, patient, and able to stay calm under pressure
• Compassion and genuine care for older adults and their families
• Strong organizational skills with the ability to handle multiple priorities
• Ability to work collaboratively as part of a team
• Must receive the annual flu vaccine (medical/religious exemptions allowed)

Benefits

• A growing company with opportunities for career advancement
• Immediate pay access — no more waiting for payday
• Tuition reimbursement to support your professional growth
• Comprehensive medical benefits with discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Employee Assistance Program (EAP)
• Perks and employee discount programs
• Supportive, team-oriented workplace culture