Concierge (overnight)

About the Role

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

Responsibilities

• Resident & Guest Services
  • Greet residents and guests with professionalism and warmth
  • Announce visitors and manage deliveries with care
  • Keep the lobby calm, clean, and inviting
  • Support leasing tours and resident events with a polished front desk presence
  • Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Security & Access Control
  • Monitor building camera systems and logs
  • Track vendor and contractor activity and follow access procedures
  • Respond to safety or privacy concerns calmly and appropriately
• Package & Amenity Management
  • Log and organize packages and deliveries using digital tools
  • Track service requests and amenity bookings
  • Support the package room and inventory systems
  • Manage visitor logs and help maintain accurate resident preferences
• Move-In & Move-Out Support
  • Prepare elevators and common areas for scheduled moves
  • Notify the Resident Manager of unscheduled move-ins/outs
  • Ensure smooth transitions with clear communication
• Leasing & Visitor Assistance
  • Welcome prospective residents and alert the leasing team
  • Share branded materials and collect contact information
  • Maintain a composed and helpful presence
• Lifestyle & Brand Engagement
  • Offer local tips, help with events, and maintain bulletin boards
  • Remember and act on resident preferences to personalize service
  • Be a trusted connector in the community
• Emergency Response & Service Support
  • Follow all emergency procedures and stay calm under pressure
  • Step in to solve service issues when possible, and escalate as needed
  • Follow up with residents to ensure satisfaction
• Teamwork & Professionalism
  • Keep the front desk clean and organized
  • Join daily huddles and team updates
  • Model professionalism and emotional intelligence
  • Take on special assignments when asked

Schedule

• Sunday: 11pm - 7:30am
• Monday: 11pm - 7:30am
• Tuesday: Off
• Wednesday: Off
• Thursday: 11pm - 7:30am
• Friday: 11pm - 7:30am
• Saturday: 11pm - 7:30am

Alternate schedule: Friday - Monday: 3pm - 11:30pm, Tuesday: 11pm - 7:30am, Off Wednesday and Thursday.

Requirements

• A passion for excellent service and a composed, professional attitude
• Experience: 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift up to 50 lbs and stand for long periods
• High school diploma or equivalent

Pay

$29.7758 / hourly (Full Union Rate)

Benefits

Local 32 BJ Benefits

About the Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.