Concierge | Kalamazoo Country Club | Part Time

About the Role

At Kalamazoo Country Club, our Concierge plays a vital role in shaping the member experience. You’ll be at the heart of daily operations, providing hospitality at its finest by anticipating needs, adding personal touches, and ensuring every interaction leaves a lasting impression. You’ll support all areas of the club, including dining, golf, events, spa, racquets, fitness, and family activities, while managing communications, reservations, and special requests.

Responsibilities

• Provide support to the Membership team in daily operations across all areas of the club, including Golf, Restaurants, Events, Spa, Family Activities, Racquets, Pool, and Fitness, ensuring every interaction reflects the highest standard of service.
• Offer a warm, professional welcome and fond farewell to all members and guests, assisting with any requests or arrangements—no job is too small.
• Serve as the primary point of contact for member communications, including phone calls, emails, newsletters, website and calendar updates, and event announcements, making every interaction feel personalized and seamless.
• Maintain up-to-date member profiles, including personal preferences, birthdays, and anniversaries, for a tailored and valued member experience.
• Create personalized welcome notes and event announcements, and update member profiles and club calendars.
• Manage and coordinate reservations, including dining, tee times, and events, ensuring accuracy and exceptional experiences.
• Act as an expert on club amenities, services, local attractions, events, and dining options, providing personalized recommendations.
• Serve as a communication link between members and departments, supporting club events, tournaments, and special occasions as a front-line ambassador of the KCC brand.
• Maintain all service areas, including the lobby, front entrance, workstation, and locker rooms, ensuring they are clean, stocked, welcoming, and reflective of Kalamazoo Country Club’s quality standards.
• Offer personal services such as shoe cleaning, locker assignments, locker assistance, and clothing care when needed.
• Ensure member privacy, comfort, and security at all times during their visit.
• Coordinate with and support other departments to ensure seamless service delivery.

Requirements

• A minimum of one year of experience in the hospitality/service industry, a similar customer-facing role, or a high-end private club setting.
• Competency using computers, Google business applications, and various club management or reservation software systems.
• Exceptional interpersonal and communication skills; comfortable engaging with a diverse membership base and a genuine passion for people.
• High attention to detail and pride in maintaining a polished, professional environment.
• Service-oriented, empathetic, and skilled at building strong relationships with members and staff.
• Organized, detail-oriented, and able to multitask effectively in a fast-paced environment.
• Resourceful and quick-thinking, handling unexpected situations with professionalism and poise.
• Curious and adaptable, continuously learning to enhance the member experience.
• Ability to anticipate needs before being asked, making every member feel comfortable and appreciated.
• Discretion, professionalism, and care in every interaction.
• Flexible availability, including evenings, weekends, and holidays.
• Pride in the presentation and comfort of every club space.
• Act as a true ambassador for the Kalamazoo Country Club member experience.

Benefits

• Medical, Dental, and Vision insurance (Full-Time option).
• 401K with 100% match up to 3% (Full-Time option).
• Parental Leave Program (Full-Time option).
• Robust Employee Assistance Program, including up to 7 free counseling sessions per year.
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, and running shoes.
• Shift meal provided per day.
• 10% discount on GHG outlets.
• Discounted hotel rates at Choice Hotels Worldwide.