Concierge, Hope Lodge - Daytime (Saturday - Sunday)

About the role

This role is the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. Duties include guest check-in/out, responding to inquiries, and coordinating transportation and security.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Requirements

• High School Diploma or Equivalent
• Minimum 1 year of Customer Service Experience

Qualifications

• Additional education or training in hospitality management or customer service is a plus
• Previous experience in hospitality, guest services, or a related field is preferred

Skills

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Physical requirements

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

Benefits

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.

Pay

$19.50 per hour

Schedule

7:00 am – 3:30 pm, Saturday – Sunday

This role is eligible for an additional shift differential pay of 15% due to weekend hours.