Concierge, Full Time Evening | Hampden House

About The Opportunity

As a Concierge you are responsible for ensuring our residents' needs are met and they feel welcomed and safe when they walk into their home.

Responsibilities

• Having a gracious approach to all activities
• Always presenting a professional image
• Greeting and responding to resident requests and inquires
• Addressing residents' concerns in accordance with the company's customer service standards
• Ensuring that only authorized individuals enter the building
• Managing multiple phone lines and directing them to the appropriate destination
• Assisting with resident packages and mail

Qualifications

• Highschool diploma or GED
• Related experience as a concierge or a strong customer service background
• Ability to work under pressure
• Strong organizational skills, attention to detail, and excellent follow-through skills
• Strong written, verbal, and computer skills
• Knowledge of Yardi is a plus

Physical Requirements

• Must be able to lift 25 lbs. or more
• Regularly required to talk and hear
• Able to stand for prolonged periods of time or walk long distances
• Occasionally able to sit, climb stairs, stoop down, and bend down

Core Company Competencies

• Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance
• Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done
• Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization

Core Job Competencies

• Core Cultural Competency: Demonstrates respect for people and company values, mission and vision. Maintains a respectful, diverse and inclusive work environment. Demonstrates cooperation with colleagues and establishes strong working relationships to deliver positive results. Sets high performance and ethical standards and strives for continuous improvement to actively contribute to the success of the Company particularly in the values of Excellence, Ethics, and Results
• Customer Service: Responds to customer service requests in a timely, professional, and enthusiastic manner; gives high priority to customer satisfaction
• Attention to Detail: Taking responsibility for a thorough and detailed method of working
• Initiative: Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action
• Reliability: Consistently good in quality and performance; ability to be trusted and depended on in one's job

Pay

$17/hr. - $21/hr. based on experience

Schedule

Monday-Friday 3:00 pm - 11:00 pm

Benefits

• Sales incentive program
• Tuition reimbursement
• Commuter benefits
• PTO
• Diverse and inclusive work culture
• Healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Incentive plans