Concierge – Full Time

About the role

Black Desert Resort, located in the dramatic landscape of Southern Utah, is an ultra-premium destination resort offering world-class accommodations, championship golf, spa and wellness experiences, fine dining, and curated outdoor adventures. The Concierge team plays a critical role in creating personalized, seamless guest experiences from arrival through departure.

Responsibilities

• Serve as a primary point of contact for guests, providing personalized recommendations and itinerary planning
• Coordinate dining, spa, golf, transportation, and activity reservations
• Assist with special occasions, VIP arrivals, and custom guest experiences
• Communicate guest preferences and special requests to internal departments
• Support pre-arrival planning and in-stay guest engagement
• Resolve guest concerns promptly and professionally, escalating when appropriate
• Maintain accurate guest notes and service details in resort systems
• Stay informed on resort amenities, events, and local attractions
• Support front desk and bell services during peak periods as needed
• Perform other duties as assigned

Qualifications

• 2+ years of experience in luxury hospitality, concierge, or guest services
• Strong communication and relationship-building skills
• Knowledge of reservation systems and guest management platforms preferred
• Highly organized with strong attention to detail
• Professional demeanor and service-oriented mindset
• Flexible availability including weekends and holidays

Benefits

• Health insurance
• 401K with company match
• Employee dining room
• Paid time off
• Exclusive resort discounts
• Complimentary employee hotel stay program

Pay

$19 – $21.50/hr. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Schedule

Year-Round / Full-Time