Concierge - Full-Time Day Shift

Responsibilities

• Ensure the attainment of Victory Housing, Inc. Mission Statement takes precedence over all decisions and actions.
• Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including by limited to DOH, CDC, CMS and OSHA.
• Implement universal precautions and infectious disease control protocols.
• Wear assigned PPE appropriately per policy and as requested.
• Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules.
• Participate in required safety and disaster drills as assigned and mandated.
• Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors, and performing a variety of other administrative duties as assigned.
• Handle and route all incoming calls in a timely (within three rings), courteous, and distinct, customer-friendly manner using proper telephone etiquette.
• Communicate all phone messages clearly and deliver materials to appropriate parties promptly.
• Monitor the entry into and departure out if the community for all guests, residents, and vendors. Always maintain a safe and secure environment.
• Screen all visitors per infectious disease control protocols and guidelines to enter the community.
• Greet, identify, and visit with all guests/visitors and scheduled appointments. Offer beverage refreshment always, and brochure material when appropriate.
• Function as information “hub” to all visitors ensuring their needs are met.
• Refer all marketing inquiries to Executive Director.
• Complete Inquiry Sheet if Executive Director is unable to talk with the prospect.
• Mail community brochures upon request.
• Assist with other bulk or Direct Mails as directed.
• Assemble and maintain supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply par level.
• Afford assistance with office functions such as word processing support.
• Distribute mail throughout home to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-going mail.
• Maintain abundant supply of appropriate forms ready for use in files.
• Afford assistance with activities as requested.
• Afford assistance in redirection of disorientated Residents as needed.
• Maintain neat and tidy reception area, including fresh flowers on desk.
• Cook up coordination of use of common usage area for events/meetings as directed.
• Afford assistance in maintaining appointment notebooks for transportation, hair care, etc. as directed.
• Afford assistance with job applicants.
• Afford assurance that community directions are available at desk.
• Other duties as assigned.

Benefits

• Competitive benefits package, for full time employees, which includes medical, dental, vision, and life insurance as well as retirement and paid time off.