Concierge FT

About the role

When You Join The MBK Senior Living Team, You'll Enjoy Impacting lives and building lasting relationshipsExecuting exceptional signature programs in dining, fitness, wellness, and careA supportive community team that encourages personal and professional growth and celebrates your successA fun-filled, energetic environment that's centered in hospitality and high-quality serviceCompetitive salariesLeadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings All Team Members 401(k) retirement plan with company match up to 4%Employee Assistance Program (EAP) for employees and household membersFinancial and legal servicesEducational Loan Assistance & ScholarshipsTeam Member Discount ProgramsResources to support your physical, emotional, and financial wellnessFree meal per shift

Responsibilities

• Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
• Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.
• Must be at least