Concierge

Responsibilities

• Greet residents and visitors with warmth and professionalism, providing a polished first impression
• Manage front desk duties, including phone and email correspondence, while keeping the lobby inviting and tidy
• Oversee security camera systems, promptly reporting unusual activity to management
• Control access for guests, visitors, and contractors, verifying purposes and maintaining security protocols
• Handle key management with care, ensuring secure storage and accessibility for authorized personnel
• Securely catalog and deliver packages on behalf of residents in accordance with safety guidelines
• Conduct regular patrols of the building and grounds, identifying and reporting any suspicious activity, damage, or maintenance needs
• Perform routine inspections, including lighting checks, roof condition assessments, and post-service reviews
• Relay maintenance issues to management and follow up to ensure timely resolution
• Cookier in move-in and move-out activities, supervising contractors to adhere to building policies
• Maintain the cleanliness and supplies of shared amenities such as the fitness room and guest bathrooms
• Aid residents with special requests, including arranging transportation, reservations, and tickets

Requirements

• Proven experience in concierge, property management, or hospitality environments
• Exceptional customer service skills and a polished, professional communication style
• Dependable and well-spoken, demonstrating reliability in a high-end setting
• Ability to respond swiftly and proactively to residents’ needs and requests
• Competence in MS Office, Outlook, and familiarity with security camera systems
• High school diploma or equivalent required; degree not necessary
• Physical ability to perform patrols, light repairs, and maintenance as needed

Pay

$21-$25 per hour

Schedule

5 days per week onsite in Wellesley MA

Benefits

N/A

Qualifications

N/A

Skills

N/A

Benefits

N/A

Company Commitment

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.