Concierge Customer Service Representative

About the role

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Concierge Customer Service Representative (specializing in the automotive industry) working onsite in Allen Park, Michigan, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

Responsibilities

• Deliver exceptional service and specialized guidance while helping shape a first-of-its-kind experience that connects users through a modern social media platform—via phone, video chat, or online chat.
• Build strong, meaningful relationships with members by providing empathetic, high-touch support that fosters trust, loyalty, and long-term engagement.
• Diagnose issues accurately and resolve them through effective coaching and education.
• Collaborate with legacy app owners to troubleshoot and drive timely resolution of complex issues.
• Investigate and resolve billing and payment inquiries with accuracy and attention to detail.
• Own the end-to-end member experience, making informed decisions on escalation and resolution to ensure satisfaction and retention.
• Proactively identify opportunities for improvement and contribute innovative ideas to enhance program excellence.

Requirements

• A high school diploma required; an associate or bachelor’s degree is a plus.
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Qualifications

• High school diploma required; an associate or bachelor’s degree is a plus.
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Skills

• Exceptional customer service skills.
• Ability to diagnose and resolve complex issues.
• Strong interpersonal and communication skills.
• Knowledge of modern social media platforms.
• Experience with troubleshooting and problem-solving.

Benefits

• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Traditional 401(k) Retirement Plan.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement and Training & Development Programs (Percepta College).
• Employee Assistance Program (EAP).
• Employee Discount Program.
• Award-Winning Employee Rewards & Recognition Program (Perci Perks).

Pay

Starting pay range of $16.00 - $22.00 per hour (based on experience and other factors).

Schedule

Onsite in Allen Park, Michigan.