Concierge Concierge

About the role

This is a part time position that requires working every other weekend. The Concierge provides customer service and reception to residents and families, primarily focused in the front lobby area, in accordance with all laws, regulations and Century Park standards. The Concierge reports to the Business Office Manager.

Qualifications

The ideal candidate must have a high school diploma or equivalent, be proficient with Microsoft Office (Word and Excel), and demonstrate proficiency with office machines (i.e., fax, copier/scanner).

Primary Job Responsibilities

The Concierge will perform a variety of duties, including:

• Greeter duties: demonstrating excellent customer service, serving as the community's first greeter, creating and maintaining a positive atmosphere, and directing concerns to the appropriate manager
• Administrative duties: providing accurate and reliable clerical support, receiving and distributing mail, making timely entries into the Events Log, and maintaining various lists and records
• Sales/Marketing support: utilizing Front Desk Inquiry Connection Sheets, communicating with the sales team, and assisting with the Electronic Health Record (EHR) system as requested

Additional Requirements

The ideal candidate must enjoy serving seniors, demonstrate excellent customer service and hospitality, have good telephone etiquette, and be trustworthy and dependable. They must also be able to work efficiently with little to no supervision, communicate effectively, and multitask with frequent interruptions.

About Our Company

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership, and personal ethics are valued and expected of all our associates.