Concierge

Founded in 1965 as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge employs over 5,500 team members, has built over 200,000 apartments, and manages 220,000 units for its clients. A national leader in residential property management and development, Willow Bridge is active in 29 states and manages more than 230,000 apartment homes across the U.S.

About the role

We’re hiring a Concierge who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you believe in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Responsibilities

• Manage the front desk and office area
• Plan and attend resident events
• Follow up with residents
• Provide miscellaneous services and information to residents at their request, as well as assist prospective residents, vendors, contractors, and visitors as needed
• Conduct yourself in a manner representative of the quality of our product, serving as a primary contact between residents, prospective residents, and the company
• Promote positive and proactive resident relations by working to make the living experience the highest quality
• Respond to complaints, follow up on work orders, and handle general customer service needs of the property
• Collect rent and other payments/deposits
• Accept and disburse resident packages

Requirements

• A high school education or equivalent is required; a college degree or equivalent is preferred
• Working knowledge of Word, Excel, and Internet Explorer; additional knowledge and comfort with Windows XP preferred
• Excellent interpersonal, motivational, writing, management, and leadership skills
• Proficient in math
• Outgoing, friendly personality
• Good organizational skills, follow-up, and follow-through
• Understanding and experience with a wide range of property management/accounting software
• Marketing and budgeting experience
• Ability to handle multiple tasks at one time
• Exceptional communication, customer service, and people skills
• Self-motivated; can work independently
• Detail-oriented
• Basic typing and computer skills, including ability to find information on the Internet
• Hotel, hospitality, or other service experience a plus
• This role may require a valid driver’s license

Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) retirement plan
• Opportunities for career development and advancement