Concierge

About the Role

The Concierge will ensure a best-in-class experience for members, guests, and prospects by providing personalized concierge services, including activity and event reservations, sightseeing suggestions, transportation, dining, and accommodations.

Responsibilities

• Provide personalized and professional concierge services, including:
  • On-property activity bookings
  • Adventure and experience referrals and bookings
  • Ground transportation arrangements
  • Shuttle information and schedules
  • Restaurant referrals
  • Children’s activity requests and babysitting referrals
  • Special occasions, celebrations, and unique requests
  • Accommodations for special needs and requirements
• Manage pre-arrival and post-arrival communications for members, guests, and prospects.
• Answer incoming calls and emails promptly, demonstrating responsiveness and area knowledge.
• Warmly greet members, guests, and prospects visiting the club.
• Register members and guests, and collect guest waivers.
• Maintain comprehensive club and activity information for members and guests.
• Provide curated recommendations for available activities and services.
• Notify members and ensure they are informed about club offerings.
• Maintain member and guest family profiles (e.g., birthdays, favorite foods, allergies, interests).
• Prepare and send thank-you letters, greeting cards, and arrange surprises (e.g., flowers, adventure experiences).
• Update CRM, membership software, and systems; maintain member and guest records.
• Provide daily reports on member/guest arrivals, preferences, and special events to staff.
• Receive, store, and deliver mail and luggage.
• Perform on- or off-site errands for members/guests, including deliveries.
• Manage the club’s “lost and found” program.
• Provide business services such as shipping packages and printing assistance.
• Assist the events team with planning and scheduling special events.
• Support the membership team with member relations, welcome packages, and orientations.
• Work closely with teams to enhance and improve the member experience.
• Attend team, department, and company-wide meetings as required.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma, GED equivalent, or higher (Bachelor’s degree preferred).
• Minimum of three to five years of experience in a resort, club, or hospitality setting.
• Excellent English verbal and written communication skills.
• Proficiency in Microsoft Office Suite or related software (experience with Salesforce preferred).
• Strong problem-solving, critical thinking, and organizational skills.
• Positive attitude with the ability to remain flexible and patient.
• Strong multitasking and administrative skills.

Skills

• Experience with Word, Adobe, Outlook, and Excel.
• Ability to manage multiple software platforms and demonstrate strong computer skills.

Physical Requirements

• Ability to visually inspect all work areas.
• Capability to operate computers for extended periods.
• Ability to stand, walk, push, pull, lift, grasp, twist, and bend for extended amounts of time.
• Lift up to 50 lbs occasionally, 25 lbs frequently, and 10 lbs constantly.

Schedule

Full-time, Part-Time, Non-Exempt