Concierge

Concierge (Part Time Overnight) Love to make a difference in the lives of seniors? At Solera Senior Living, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team! What Solera Offers You A growing company with opportunities for career advancementImmediate pay access — no more waiting for paydayTuition reimbursement to support your professional growthComprehensive medical benefits with discounted gym membershipsDental, vision, life, and disability insurance401(k) retirement plan with company matchPaid holidays and paid time offEmployee Assistance Program (EAP)Perks and employee discount programsSupportive, team-oriented workplace culture Position Summary As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at Modena Reserve Kensington. Concierge Key Responsibilities Include Greet residents, families, and visitors, creating a warm and professional first impressionAnswer phones promptly with proper community greeting and route calls/messages as neededSort and distribute mail to appropriate departmentsProvide clerical support, including typing, filing, data entry, and handling correspondenceEscort visitors, residents, or families as needed to suites or community areasMaintain accurate referral, mailing list, and customer information databasesAssist with the move-in process, ensuring all documentation and steps are completed accuratelySupport special events with setup and tear down as neededUphold confidentiality, resident rights, and Solera’s policies and standardsPromote a safe and secure environment for residents, guests, and team membersCollaborate with other departments and foster a positive, team-oriented environmentPerform other duties as assigned by the Director of Community Development Concierge Qualifications Previous customer service or receptionist experience preferredStrong interpersonal and communication skills (both written and verbal)Proficiency in office equipment and software (computer, phone system, copier, etc.)Compassionate, patient, and able to remain calm under pressure in a busy environmentExcellent organizational skills with ability to prioritize tasks and meet deadlinesAbility to maintain professionalism and courtesy in all interactionsKnowledge of resident rights and confidentiality practices (training provided)Friendly, approachable, and team-oriented with genuine care for seniorsAnnual flu vaccine required (medical/religious exemptions accepted) At Modena Reserve Kensington, we’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates. Solera Senior Living is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. All offers of employment are contingent upon the successful completion of a background check.