Concierge

Concierge/Security Overview & Responsibilities

• Greet visitors and family members and provide non-confidential information requested
• Answer the telephone promptly using the appropriate greeting for the community
• Sort and distribute mail to appropriate departments
• Type and file correspondence and other information forms and materials
• Adhere to and interpret resident’s rights
• Adhere to and interpret the personnel policies
• Use of computers, calculators, copy machines, postage machines, etc.
• Express concern and compassion for residents and families
• Escort people, if necessary, to resident’s suites and other areas
• Keep referral, mailing list and customer information up to date
• Aid with data input to appropriate databases
• Aid with the processing of all required information necessary to complete a successful move-in, as requested
• Perform day-to-day clerical work connected with the position
• Ensure knowledge base remains current regarding aging, assisted living and dementia-specific care through continuing education
• Assist with the setting-up and tearing down of special events
• Encourage teamwork through cooperative interactions with co-workers and other departments

Concierge Qualifications

• Previous customer service or receptionist experience preferred
• Proficiency with basic office equipment and computer applications
• Excellent verbal and written communication skills
• Friendly, courteous, patient, and able to stay calm under pressure
• Compassion and genuine care for older adults and their families
• Strong organizational skills with the ability to handle multiple priorities
• Ability to work collaboratively as part of a team
• Must receive the annual flu vaccine (medical/religious exemptions allowed)