Concierge

About the role

As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and assisting with various administrative tasks. Your warm demeanor, excellent communication skills, and ability to multitask will contribute to the positive experience of our residents. This position is part-time weekend and reports to the Executive Director.

Responsibilities

• Greet residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
• Provide information, answer inquiries, and assist residents and their families with various requests and concerns.
• Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents.
• Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors.
• Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules.
• Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available.
• Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally.
• Monitor the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel.
• Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination.
• Uphold resident privacy and confidentiality at all times.
• Assist with other related tasks as needed.

Requirements

• At least 18 years of age.
• High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
• Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment.
• Health screening, TB clearance, and criminal record clearance required.
• First Aid/CPR certification is a plus.
• Proficiency in computer systems, including word processing, email, and database management.
• Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively.

Skills

• Understanding of principles of exceptional customer service and ability to provide a positive and welcoming experience for residents and visitors.
• Familiarity with the facility’s amenities, services, activities, and resources available to residents.
• Knowledge of safety protocols, emergency protocols, and security measures to ensure well-being and peace of mind of residents.
• Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records.
• Excellent verbal and written communication skills to interact with residents, families, staff, and external parties.
• Ability to identify and address resident concerns or issues, finding appropriate solutions, and escalating matters as needed.
• Flexibility and ability to adjust to changing circumstances, needs, and priorities in a dynamic assisted living environment.
• Ability to maintain a professional and respectful demeanor, maintain confidentiality, and adhere to ethical standards in all interactions.

Physical Requirements

• Occasionally may need to lift and carry light to moderate loads, such as packages and deliveries.

Benefits

• Dental Plan
• Vision Plan
• Health Insurance
• Critical Illness and Accident Coverage
• 401(k) Retirement Savings Plan
• Health and Dependent Day Care Flexible Spending (FSAs)
• Paid Vacation, Sick, Holiday, Bereavement Leave
• Tuition reimbursement
• Team Member Referral Program

Pay

$19.00 to $21.50 per hour