Concierge

About the role

Our concierges are personable and friendly individuals who play a large role in creating a meaningful first impression of the community by greeting residents and visitors both in person and over the phone. Join our team at one of our senior living communities offering independent living, assisted living, or memory care, where we put Residents First while being team-focused and quality-centered.

Our Core Values are Commitment, Empowerment, Communication, Excellence, and Teamwork! Our name Sagora comes from the combination of two words – Sage, which means wisdom or wise person, and Agora, which means a gathering place. Our communities are a gathering place of wisdom!

Responsibilities

• Oversee front desk and greet guests
• Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image
• Direct calls and take messages as appropriate
• Keep lobby area clean and presentable daily
• Assist all associates as needed at the front desk
• Make rounds around community as necessary for security procedures
• Provide basic and accurate information in-person and via phone/email
• Respond to emergency boards as needed

Requirements

• High school diploma/GED preferred
• 6 months related experience preferred
• Multitasking and time-management skills
• Excellent customer service and organizational skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Maintain integrity and confidentiality
• Excellent verbal and written communication skills and able to communicate effectively with residents, families, and other team members

Benefits

• Company-paid telemedicine service for benefit-eligible team members
• On-Demand Pay – request a pay advance!
• Discount and rewards program – use for electronics, food, car buying, travel, fitness, and more!
• Health/ Dental/ Vision/ Disability/ Life Insurance
• Flex Spending Account
• Dependent Care Flex Plan
• Health Savings Account
• 401(k) Retirement Savings Plan with company matching
• Paid time off and Holiday pay
• Team Member Assistance Program – counseling services at the other end of the phone
• Discounted Meal Tickets
• Referral Bonus Program – earn money for referring your friends
• Tuition Assistance (for programs directly related to team member's position)
• Lasting relationships with our residents who have so much wisdom to share

Schedule

• Part-time, PRN
• Weekdays, Weekends and Holidays (required)
• Non-fixated fluctuating schedules

Community: The Brennity at Melbourne, 7300 Watersong Ln. Phone: +1 321-253-7440