Concierge

About the role

The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

Responsibilities

• Greeting guests with a friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Properly logging guests' requests and performing follow‑up with guests.
• Familiarizing oneself with each day’s arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary.
• Ensuring any incoming and outgoing packages are logged and delivered appropriately.
• Monitoring and scheduling Hotel Driver and booking guest transportation with the hotel’s contracted vendor.

Qualifications

• College degree preferred.
• Minimum of two years’ experience in an upscale hotel preferred.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Positive attitude and willingness to participate in a learning environment.
• Ability to integrate company values throughout all interactions.
• Ability to quickly and effectively adapt to using new software products.
• Dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.

Physical Requirements

• Must be able to stand for an extended period of time, approximately six hours.
• Must be able to bend, stoop, squat, and stretch to fulfill tasks.
• This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Montage International welcomes applicants with disabilities and provides reasonable accommodations as needed. Applicants are encouraged to discuss accommodation needs with hiring managers during the selection process.