Concierge

Location: Waterside - 30 Waterside Business

About the role

Provides service to property residents and visitors. Manages the entrance of the buildings and monitors the traffic into the buildings. Provides a warm greeting to all residents and guests.

Responsibilities

• Maintains knowledge and provides information to residents regarding available services and upcoming events in the city. Establishes and maintains ongoing contact with sources of information. Makes dinner, theater and local recreation reservations for residents. (15%)
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. (20%)
• Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. (20%)
• Greets residents and visitors. Keeps lobby bulletin board up to date with information of interest to residents. (20%)
• Plans and implements social and recreational programs for property residents such as movies, game nights and other social events. (10%)
• Assist residents with packages. (15%)

Requirements

• High school diploma / GED required
• Associate Degree in Concierge/Hospitality - Customer Service preferred
• 1-2 years of Concierge or Hospitality experience required

Schedule

• Sunday: OFF
• Monday: 3:45 PM - 12:00 AM
• Tuesday: 3:45 PM - 12:00 AM
• Wednesday: 11:45 PM - 8:00 AM
• Thursday: OFF
• Friday: 7:45 AM - 4:00 PM
• Saturday: 7:45 AM - 4:00 PM

Pay

Commensurate with experience, following the Union contract. $22.29 - $29.72 hourly.

Benefits

• Full benefits package
• Vacation/PTO Policy
• 401(k) Retirement Plan Plus Employer Match
• Bonus or Commission Programs
• Education Assistance
• Associate Housing Discounts